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Privacy Policy

Privacy Policy

Last Updated: September 23, 2025

1. Introduction

Welcome to Pinkoplay.ca. Your privacy and data protection are very important to us. This Policy describes how we collect, use, store, disclose, and protect your personal data when you use our website and services. By registering or playing, you agree to the practices in this Policy.

Operated by Carlitta N.V., registered in Curaçao under company number 162777, with registered office at Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao. We are licensed under OGL/2024/1516/0841 by the Curaçao Gaming Control Board.

2. What Data We Collect

We may collect the following types of personal data:

  • Account Data – email, chosen username, secure password, selected currency.
  • Identity Verification Data – government-issued ID, proof of address, date of birth (for AML/LOK compliance).
  • Payment Data – payment instrument details, deposit/withdrawal history, transaction references.
  • Technical Data – IP address, browser, device type, cookies, session logs.
  • Usage & Interaction Data – game play patterns, time spent, features used.
  • Support Data – communications via email, chat, call logs.
  • Marketing Data – preferences, consent statuses, communications history.

3. How We Use Your Data

Your personal data is used for:

  • Account set-ups and managing your access.
  • Payment processing including deposits, withdrawals, and security checks.
  • Fulfilling legal and regulatory obligations (AML, LOK, taxation).
  • Fraud detection, preventing abuse, and ensuring the integrity of our services.
  • Customer support and resolving enquiries.
  • Sending promotional offers and marketing (only where you have given consent).
  • Improving our site, analyzing usage, and optimizing user experience.

We rely on legal bases such as contract performance, legal obligations, legitimate interests, and consent, wherever applicable.

4. Sharing & Disclosure

Your data may be shared in limited cases:

  • With regulatory bodies (Curaçao Gaming Control Board, Financial Intelligence Unit, etc.).
  • With payment processors or financial institutions for handling your funds.
  • With identity verification services for KYC/AML.
  • With technical and hosting service providers for infrastructure.
  • With customer support tools and platforms.

We do not sell your personal data to third parties.

5. Data Retention

We retain personal data only as long as needed for:

  • Providing the services you requested.
  • Compliance with laws and regulatory obligations.
  • Dealing with claims, disputes or investigations.

After the retention period is over, your data is securely deleted or anonymized.

6. Cookies & Tracking Technologies

  • Pinkoplay.ca uses cookies and similar technologies to enable site functionality, security, and analytics.
  • Essential cookies are always active; non-essential ones (analytics, marketing) are subject to your consent.
  • You may manage or disable cookies in your browser settings, though this may affect site functionality.

7. Age and Underage Users

  • Services are strictly for users aged 18 or older, or the legal age in your jurisdiction.
  • If we discover an account belongs to a minor, the account may be suspended, funds frozen or returned, and winnings voided.

8. Your Rights

You have rights concerning your personal data, including:

  • Right to access and receive a copy of your data.
  • Right to correct or update inaccurate/incomplete data.
  • Right to deletion (under certain conditions).
  • Right to restrict or object to certain processing.
  • Right to withdraw consent (where data processing is based on consent).
  • Right to data portability (where technically feasible).

To exercise these rights, contact us at [email protected].

9. International & Cross-Border Data Transfers

  • Your data may be transferred and processed outside your country, including to Curaçao or other jurisdictions.
  • When this happens, we ensure adequate safeguards (e.g. Standard Contractual Clauses) to protect your data privacy as required by applicable law.

10. Security Measures

  • We implement technical and organizational measures to protect your data from unauthorized access, misuse, or alteration.
  • Data is encrypted as appropriate; access is limited to authorized personnel only.

11. Updates to this Policy

We may revise this Policy occasionally. The “Last Updated” date will reflect changes. Continued use of our services means you accept any changes.

12. Contact Information

For any questions, or to exercise your privacy rights, you may reach us at:

📧 [email protected] 📍 Carlitta N.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao